Shift Leader – Guest Experience Lead

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

United Dairy Farmers is seeking a Shift Leader in Cincinnati, OH, to deliver the Hi Five Guest Experience and manage daily front-of-house operations. You will greet guests, assist with shakes and ice cream, and ensure accurate sales transactions while maintaining clean, well-stocked areas.

The role requires adherence to policies, safe handling of alcohol/tobacco where applicable, and teamwork across shifts (1st–3rd). Full-time schedule offered with 37–40 hours per week at $13.50–$15.25 per hour.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to operate POS and gas console and handle transactions accurately.
• Ability to tolerate cold temperatures and lift up to 10 pounds.

Responsibilities

• Overall Guest Services: provide the signature UDF Hi Five Guest Experience and greet Guests warmly.
• DipSide Guest Services: prepare shakes, cups/cones, sundaes and sodas.
• Operate the Point of Sale System and Gas Console and complete transactions accurately.
• Stock merchandise and ensure displays and coolers are full and presentable.
• Maintain store safety, cleanliness and equipment temperatures.

Job description

United Dairy Farmers is seeking a Shift Leader in Cincinnati, OH, to deliver the Hi Five Guest Experience and manage daily front-of-house operations. You will greet guests, assist with shakes and ice cream, and ensure accurate sales transactions while maintaining clean, well-stocked areas.

The role requires adherence to policies, safe handling of alcohol/tobacco where applicable, and teamwork across shifts (1st–3rd). Full-time schedule offered with 37–40 hours per week at $13.50–$15.25 per hour.