Shift Leader: Elevate Guest Experience & Operations

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

United Dairy Farmers in Cincinnati, OH is seeking a Shift Leader to deliver the Hi Five Guest Experience while supervising the shift and ensuring safe, efficient operation.

You will lead front-of-house service, manage POS and gas console, handle stock, perform cash handling, and uphold alcohol/tobacco sale laws, with a focus on honesty and compliance.

This full-time role offers 37–40 hours weekly, with 1st–3rd shifts possible, and pay between $13.50 and $15.25 per hour.

Qualifications

• Must be able to deliver the Hi Five Guest Experience and assist guests with a warm, authentic welcome.
• Strong cash handling and transaction accuracy across multiple payment methods.
• Proficiency with the POS system and gas console during high-traffic shifts.
• Capable of supervising staff, delegating tasks, and maintaining a productive shift.
• Compliance with alcohol and tobacco sale laws and company policies.

Responsibilities

• Lead the Hi Five Guest Experience and ensure guests leave satisfied.
• Operate POS system and gas console accurately and efficiently.
• Maintain stock levels, cleanliness, and proper product rotation.
• Uphold safety standards and deter loss through vigilant monitoring.
• Communicate effectively with team and management.

Skills

Customer service

Cash handling

POS system

Alcohol/Tobacco compliance

Team leadership

Tools

POS Terminal

Gas Console

Job description

United Dairy Farmers in Cincinnati, OH is seeking a Shift Leader to deliver the Hi Five Guest Experience while supervising the shift and ensuring safe, efficient operation.

You will lead front-of-house service, manage POS and gas console, handle stock, perform cash handling, and uphold alcohol/tobacco sale laws, with a focus on honesty and compliance.

This full-time role offers 37–40 hours weekly, with 1st–3rd shifts possible, and pay between $13.50 and $15.25 per hour.