Guest Experience Shift Leader

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

United Dairy Farmers in Cincinnati, OH is seeking a Shift Leader to deliver the Hi Five Guest Experience and lead team members during assigned shifts. This role emphasizes outstanding guest service, adherence to company policies, and safety for all store operations.

You will supervise daily tasks, support beverage and ice cream prep, and ensure accurate cash handling, POS use, and tobacco/alcohol compliance while maintaining store standards and a welcoming environment for guests.

Qualifications

• Must provide excellent guest service and maintain Hi Five standards.
• Ability to handle cash, credit and coupons accurately.
• Proficient with POS terminal and gas console transactions.
• Clear, effective English communication with customers and team.

Responsibilities

• Greet Guests and deliver the Hi Five Guest Experience.
• Assist guests with shakes, ice cream, sundaes and related items.
• Operate POS system and gas console, process transactions and protect cash.

Skills

Customer service

Cash handling

POS system

English communication

Alcohol/tobacco compliance

Tools

POS terminal

Gas console

Job description

United Dairy Farmers in Cincinnati, OH is seeking a Shift Leader to deliver the Hi Five Guest Experience and lead team members during assigned shifts. This role emphasizes outstanding guest service, adherence to company policies, and safety for all store operations.

You will supervise daily tasks, support beverage and ice cream prep, and ensure accurate cash handling, POS use, and tobacco/alcohol compliance while maintaining store standards and a welcoming environment for guests.