Shift Leader & Guest Experience Champion

Dairy Queen; Wilmington (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Dairy Queen is seeking a management professional to lead both dining room and kitchen operations with a focus on delivering exceptional fan service. You will mentor Shift Leads and Crew Members, manage inventory and labor, and uphold safety and brand standards in a fast-paced environment.

You will be responsible for creating a positive, safe, and inviting atmosphere, while supporting hiring, training, and local store initiatives to drive sales and customer satisfaction.

Qualifications

• Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe certifiable.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
• React to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit.
• Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.

Skills

Leadership

Customer service

Inventory management

COGS management

Safe food handling

Education

High School Diploma

Tools

ServSafe

Job description

Dairy Queen is seeking a management professional to lead both dining room and kitchen operations with a focus on delivering exceptional fan service. You will mentor Shift Leads and Crew Members, manage inventory and labor, and uphold safety and brand standards in a fast-paced environment.

You will be responsible for creating a positive, safe, and inviting atmosphere, while supporting hiring, training, and local store initiatives to drive sales and customer satisfaction.