Shift Lead — Dynamic, Fast-Paced Guest Service

Dairy Queen Grill and Chill; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Dairy Queen Grill and Chill is seeking a Shift Manager to lead fast-paced operations and deliver exceptional customer service. You will supervise shifts, coach crew members, and ensure a clean, safe, and welcoming environment for fans and staff.

The role requires reliability, a high-energy attitude, and the ability to manage multiple tasks while upholding Dairy Queen standards. Qualified candidates will have 6+ months in a quick-service setting and a ServSafe certification.

Qualifications

• 6+ months of high-volume quick service restaurant experience.
• Must be ServSafe certifiable.
• Highly organized and detail oriented.
• Comfortable standing for entire shift and able to lift 50 pounds.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance and resolve bottlenecks in workflow.
• Assist the GM and Assistant Manager with training and coaching crew members.
• Ensure that the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Models performance standards for all team members and work stations.
• At all times exhibit a genuine passion for excellence.

Skills

Customer service

Team leadership

Coaching

Education

High School diploma or equivalent

Job description

Dairy Queen Grill and Chill is seeking a Shift Manager to lead fast-paced operations and deliver exceptional customer service. You will supervise shifts, coach crew members, and ensure a clean, safe, and welcoming environment for fans and staff.

The role requires reliability, a high-energy attitude, and the ability to manage multiple tasks while upholding Dairy Queen standards. Qualified candidates will have 6+ months in a quick-service setting and a ServSafe certification.