Shift Leader & Guest Experience Champion

Harri; Agoura Hills (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals & discounts

Job summary

Jack in the Box is seeking a Team Leader to guide shift operations, mentor crew and deliver great guest experiences. You will work closely with management to ensure smooth service, uphold food safety, and maintain a positive, inclusive workplace.

This hands-on role offers leadership development, paid training, flexible scheduling, and growth within our franchise. Ideal candidates bring previous fast food or customer service experience and a customer-first mindset.

Qualifications

• Previous experience in fast food or customer service.
• Natural leadership skills and a positive attitude.
• Strong communication and problem-solving abilities.
• Ability to lead by example in a fast-paced environment.
• Dependability, professionalism, and integrity.
• Commitment to treating everyone with respect.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Customer service

Communication

Problem-solving

Dependability

Job description

Jack in the Box is seeking a Team Leader to guide shift operations, mentor crew and deliver great guest experiences. You will work closely with management to ensure smooth service, uphold food safety, and maintain a positive, inclusive workplace.

This hands-on role offers leadership development, paid training, flexible scheduling, and growth within our franchise. Ideal candidates bring previous fast food or customer service experience and a customer-first mindset.