Shift Leader: Guest Experience & Team Growth

Harri; Santa Fe Springs (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals

Job summary

Jack in the Box is seeking a hands-on Team Leader to model best practices on shift, support crew members, and deliver memorable guest experiences. You will work with management to keep operations smooth while fostering a respectful, inclusive workplace.

This role is ideal for someone ready to mentor others, grow with a franchise, and help create an environment where employees feel valued and guests feel welcomed.

Qualifications

• Leadership experience in fast food or customer service environments.
• Strong communication and a positive attitude.
• Ability to coach and mentor colleagues on shift.
• Commitment to upholding food safety, quality, and guest satisfaction.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for guest service and teamwork.
• Assist opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards.
• Coach, train, and motivate team members on the floor.
• Resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Customer service

Communication

Problem-solving

Dependability

Job description

Jack in the Box is seeking a hands-on Team Leader to model best practices on shift, support crew members, and deliver memorable guest experiences. You will work with management to keep operations smooth while fostering a respectful, inclusive workplace.

This role is ideal for someone ready to mentor others, grow with a franchise, and help create an environment where employees feel valued and guests feel welcomed.