Shift Leader: Growth & Service Champion

Pura Vida Miami; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental &

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking a motivated hospitality supervisor for New York to lead daily store operations and ensure exceptional guest service in a fast-paced setting.

You will oversee shifts, enforce health and safety standards, and coach team members to maintain a welcoming environment. The role requires a minimum of 1 year in customer service and 1 year in management, a high school diploma or GED, and the ability to lift up to 50 pounds. Bilingual English/Spanish is a plus.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.).
• Minimum 1 year of experience in management in a hospitality environment.
• Local/municipal requirements, such as Food Handler certification required.
• Bilingual proficiency (English and Spanish) is a plus.
• Able and willing to close the restaurant as needed, by following all closing procedures.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Ensure compliance with all food safety laws and sanitation regulations.
• Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
• Responsible for covering all shifts and supporting stations.
• Responsible for organizing, scheduling and supervising shifts of team members.
• Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests.
• Assign duties to team members based on their roles and skills to optimize productivity.
• Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency.
• Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement.
• Handle employee requests and address any concerns.
• Train new and existing team members on their roles and responsibilities to ensure high performance. Uphold company policies, as well as health, safety, and employment standards.
• Perform other duties as assigned to support overall store operations.

Skills

Customer service

Leadership

Communication

Multilingual (English/Spanish)

Problem solving

Team supervision

Education

High School Diploma or GED

2 years of college preferred

Job description

Pura Vida Miami is seeking a motivated hospitality supervisor for New York to lead daily store operations and ensure exceptional guest service in a fast-paced setting.

You will oversee shifts, enforce health and safety standards, and coach team members to maintain a welcoming environment. The role requires a minimum of 1 year in customer service and 1 year in management, a high school diploma or GED, and the ability to lift up to 50 pounds. Bilingual English/Spanish is a plus.