Shift Lead - Hospitality & Customer Service

Pura Vida Miami Llc; Costa Mesa (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Food Handler certification

Job summary

Pura Vida Miami Llc is seeking a hospitality-focused supervisor to lead and train a team, ensure top-tier customer service, and manage shift schedules at the Costa Mesa location.

The role requires at least 1 year of customer service and 1 year in a supervisory capacity within hospitality, plus a Food Handler certification where required. Fluency in English and Spanish is a plus for daily operations.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment.
• High School Diploma or GED required; 2 years of college preferred.
• Minimum 1 year of experience in management in a hospitality environment.
• Local/municipal requirements, such as Food Handler certification required.

Responsibilities

• Demonstrating positivity and maintaining clear communication with the entire team.
• Delivering outstanding customer service and resolving any issues or complaints with efficiency and professionalism.
• Motivating and guiding team members to surpass customer expectations.
• Ensuring compliance with all food safety laws and sanitation regulations.
• Assisting the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
• Covering all shifts and supporting stations.
• Organizing, scheduling, and supervising shifts of team members.
• Monitoring employee attendance, punctuality, and time-off requests.
• Assigning duties to team members based on their roles and skills to optimize productivity.
• Supervising employees and providing assistance with tasks as necessary to maintain operational efficiency.
• Conducting performance reviews and providing feedback.
• Training new and existing team members on their roles and responsibilities.

Skills

Customer service

Communication

Organization

Problem-solving

Team leadership

Bilingual English/Spanish

Shift flexibility

Safety compliance

Staff training

Attendance tracking

Time management

Education

High School Diploma

GED

College preferred

Job description

Pura Vida Miami Llc is seeking a hospitality-focused supervisor to lead and train a team, ensure top-tier customer service, and manage shift schedules at the Costa Mesa location.

The role requires at least 1 year of customer service and 1 year in a supervisory capacity within hospitality, plus a Food Handler certification where required. Fluency in English and Spanish is a plus for daily operations.