Shift Leader — Fast-Casual Café, Growth & Team Impact

Dunkin' Donuts; La Vista, Northern (NE, KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Team‑oriented environment

Growth opportunities

Job summary

Dunkin' Donuts is hiring a Shift Leader to coach Crew Members, set goals, assign tasks, and motivate the team to deliver fast, friendly guest service. This role focuses on upholding brand standards and providing feedback to drive performance.

Ideal candidates have cafe or quick service experience, a commitment to safety, and a strong team ethic to ensure exceptional guest satisfaction.

Qualifications

• Provide excellent guest satisfaction, service speed, and product quality.
• Previous experience working in a cafe or quick service restaurant preferred.
• Show passion about results by setting compelling targets and delivering on commitments.
• Meet safety and sanitation standards.
• Anticipate and understand guests’ needs and exceed their expectations.
• Works well in a team environment.

Responsibilities

• The Shift Leader will coach Crew Members throughout the shift to execute Brand standards and deliver a great guest experience.
• Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Skills

Coaching

Guest service

Teamwork

Goal setting

Education

High school diploma or equivalent

Job description

Dunkin' Donuts is hiring a Shift Leader to coach Crew Members, set goals, assign tasks, and motivate the team to deliver fast, friendly guest service. This role focuses on upholding brand standards and providing feedback to drive performance.

Ideal candidates have cafe or quick service experience, a commitment to safety, and a strong team ethic to ensure exceptional guest satisfaction.