Shift Leader — Grow, Lead, and Delight Guests

Landed; Shelbyville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Meal on Shift

Team Member Recognition Program

Growth Opportunities

Flexible Hours

Eligible for bonuses twice a year (aw2

Job summary

Zaxby's is expanding and inviting a Shift Leader to oversee the team, processes, and products during a shift. You will set shift goals, assign tasks, ensure standards and respond to guests' needs to deliver a great guest experience.

As a leader you will mentor and develop team members, drive performance, maintain safety and food quality, and uphold company guidelines. This role is on-site and offers growth opportunities with flexible hours.

Responsibilities

• Complete all training requirements including: Zaxby's Shift Leader Development Plan, Food Safety Certification, Any additional training required by Zax LLC
• Creates a culture of high-performance and trains and coaches team members to meet all company standards
• Mentor, coach and develop team members and communicate performance concerns to your General Manager
• Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
• Delegates tasks to team members and supervises performance during a shift
• Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.
• Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
• Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfaction
• Plans shift duties and ensures opening and closing duties are complete
• Collaborates with management team to develop goals and reports back to management on goal progress
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Follows company cash management policies
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job description

Zaxby's is expanding and inviting a Shift Leader to oversee the team, processes, and products during a shift. You will set shift goals, assign tasks, ensure standards and respond to guests' needs to deliver a great guest experience.

As a leader you will mentor and develop team members, drive performance, maintain safety and food quality, and uphold company guidelines. This role is on-site and offers growth opportunities with flexible hours.