Shift Leader - Flexible Schedule, Growth & Service

Baskin-Robbins; Hamden (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Vision insurance

Job summary

Baskin-Robbins in Hamden, CT is seeking a Shift Leader to coach team members, ensure Brand standards, and help deliver great guest service. You will set goals, assign tasks, and motivate the team while providing timely feedback throughout your shift.

Responsibilities include supervising restaurant operations, training teammates, ensuring food safety, managing inventory, and scheduling staff, with a focus on guest satisfaction and profitability.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership experience

Team coordination

Guest focus

Problem solving

Motivating others

Job description

Baskin-Robbins in Hamden, CT is seeking a Shift Leader to coach team members, ensure Brand standards, and help deliver great guest service. You will set goals, assign tasks, and motivate the team while providing timely feedback throughout your shift.

Responsibilities include supervising restaurant operations, training teammates, ensuring food safety, managing inventory, and scheduling staff, with a focus on guest satisfaction and profitability.