Shift Lead: Guest Experience & Team Coach

Baskin-Robbins; East Haven (CT); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Vision insurance

Job summary

Baskin-Robbins is seeking a Shift Leader to coach team members and ensure smooth operation during each shift. You will support the Restaurant Manager to meet goals, enforce brand standards, and provide top-notch guest service in a fast-paced environment.

The role requires leadership experience in hospitality, strong English communication, and basic computer skills. This position is full-time and on-site at our East Haven location with a focus on food safety and team development.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership

Customer service

Coaching

Teamwork

Education

High school diploma or equivalent

Job description

Baskin-Robbins is seeking a Shift Leader to coach team members and ensure smooth operation during each shift. You will support the Restaurant Manager to meet goals, enforce brand standards, and provide top-notch guest service in a fast-paced environment.

The role requires leadership experience in hospitality, strong English communication, and basic computer skills. This position is full-time and on-site at our East Haven location with a focus on food safety and team development.