Shift Leader | Flexible Schedule & Career Growth

Potbelly Sandwich Works; Novi (MI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) with company match

Paid Time Off (PTO)

Flexible schedule

Career growth

Job summary

Potbelly Sandwich Works in Novi, MI seeks a Shift Leader to run daily shifts, develop team members, and ensure top product quality and customer service. You will manage costs, drive sales, and uphold Potbelly values in a fast-paced environment.

The role requires at least 1 year supervisory experience in a restaurant or retail setting, strong communication, and the ability to stand 8-9 hours. Evening and weekend availability may be required; benefits are offered.

Qualifications

• Must be 18 years or older.
• Minimum 1 year supervisory experience in a restaurant or retail environment preferred.
• Pass and obtain a Food Safety Certification; state requirements must be met.

Responsibilities

• Lead team members on shifts and assign tasks with feedback.
• Ensure security and back-of-house standards.
• Count cash drawers and handle daily cash procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream).
• Maintain health and safety standards for food, cleanliness, and safety.
• Restock food line, chips, and cooler.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register and balance cash.
• Handle customer complaints effectively.
• Perform other duties as assigned.

Skills

Shift leadership

Customer service

Food safety

Communication

Problem solving

Kitchen experience

Job description

Potbelly Sandwich Works in Novi, MI seeks a Shift Leader to run daily shifts, develop team members, and ensure top product quality and customer service. You will manage costs, drive sales, and uphold Potbelly values in a fast-paced environment.

The role requires at least 1 year supervisory experience in a restaurant or retail setting, strong communication, and the ability to stand 8-9 hours. Evening and weekend availability may be required; benefits are offered.