Shift Leader: Elevate Service & Team Performance

potbelly; Warren (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Shop in Warren, MI is seeking a Shift Leader to guide daily operations, develop associates, and ensure top-notch product quality and customer service during each shift.

You must be 18+, with at least 1 year of supervisory experience in a restaurant or retail setting, and you must pass state Food Safety requirements. Benefits include flexible schedules, health coverage, and career growth opportunities.

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail setting.
• Pass and obtain a Food Safety Certification as required by state regulations.
• Strong customer-service focus with ability to thrive in a fast-paced environment.

Responsibilities

• Lead team members on shifts, assigning tasks and providing feedback.
• Ensure security procedures and back-of-house standards are followed.
• Count drawers and manage daily cash handling procedures.
• Prepare quality finished products and maintain health and safety standards.
• Restock food line, chips and cooler; maintain clean dining areas.
• Handle customer complaints effectively and support team development.

Skills

Supervisor experience

Customer service

Food safety

Communication skills

Job description

Potbelly Sandwich Shop in Warren, MI is seeking a Shift Leader to guide daily operations, develop associates, and ensure top-notch product quality and customer service during each shift.

You must be 18+, with at least 1 year of supervisory experience in a restaurant or retail setting, and you must pass state Food Safety requirements. Benefits include flexible schedules, health coverage, and career growth opportunities.