Shift Leader - Fast-Paced Team Lead with Flexible Shifts

Jersey Mike's Subs; Hanover Hills (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

Jersey Mike's Subs in Maryland is seeking a Shift Leader to assist the General Manager in running daily store operations. You will help ensure orders are fulfilled, quality standards met, and the team adheres to company procedures with integrity.

The role requires energetic, customer‑focused individuals who can work day and night shifts, stand long hours, lift up to 40 pounds, train teammates, and resolve guest concerns in line with Jersey Mike's standards.

Qualifications

• Be energetic, hard-working, and ethical.
• Ability to understand and adhere to all company policies and procedures.
• Commitment to learning.
• Strong desire to work as a team player.
• Flexibility to work day and nights shifts, weekends, and holidays.
• Ability to stand for long hours in a fast-paced environment.
• Positive attitude and commitment to customer satisfaction.
• Ability to lift 40 pounds.
• Must be 18 years old or older.

Responsibilities

• Greet customers, record orders, and serve food with a positive attitude.
• Input orders into a POS system and process payments accurately.
• Work with the line team to prepare subs per specifications while following safety and sanitation rules.
• Use kitchen machinery such as knives, grills, slicers, etc.
• Maintain restaurant cleanliness daily, including tables, floors, utensils, and restrooms.
• Communicate with team and management to schedule, train, and resolve issues.
• Handle customer concerns professionally and resolve problems per Jersey Mike's standards.
• Maintain neat appearance by wearing the required uniform and dress code.

Skills

Energetic

Team player

Flexible

Customer service

Ability to stand long hours

Tools

POS system

Job description

Jersey Mike's Subs in Maryland is seeking a Shift Leader to assist the General Manager in running daily store operations. You will help ensure orders are fulfilled, quality standards met, and the team adheres to company procedures with integrity.

The role requires energetic, customer‑focused individuals who can work day and night shifts, stand long hours, lift up to 40 pounds, train teammates, and resolve guest concerns in line with Jersey Mike's standards.