Shift Leader: Lead a Fast-Paced Sub Shop Team

Harri; Olympia (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Jersey Mike's is seeking a Shift Leader to help run daily restaurant operations and foster a positive team and guest experience. You will lead shifts, ensure food quality to Jersey Mike's standards, and train crew members.

Ideal candidates have restaurant or customer service background, leadership potential, and a strong work ethic. This role requires flexibility for evenings, weekends, and holidays and a commitment to delicious subs and safe food handling.

Qualifications

• Has leadership experience or is ready to take the next step into a leadership role
• Leads by example with a positive attitude and strong work ethic
• Enjoys coaching and developing others
• Thrives in a fast-paced environment
• Communicates effectively with customers and teammates
• Takes ownership, demonstrates accountability, and solves problems with confidence
• Is dependable, organized, and committed to delivering excellent results

Responsibilities

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service
• Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards
• Coaching, supporting, and motivating Crew Members throughout each shift
• Assisting with training and onboarding new team members
• Maintaining a clean, organized, and food-safe restaurant environment
• Monitoring food quality, cleanliness, and operational standards
• Managing shift execution, including opening and closing responsibilities
• Assisting with inventory, product rotation, and minimizing food waste
• Handling customer questions and resolving concerns professionally
• Supporting the General Manager and Assistant Manager with daily restaurant operations

Skills

Leadership

Customer service

Coaching

Positive attitude

Effective communication

Accountability

Dependable

Organized

Job description

Jersey Mike's is seeking a Shift Leader to help run daily restaurant operations and foster a positive team and guest experience. You will lead shifts, ensure food quality to Jersey Mike's standards, and train crew members.

Ideal candidates have restaurant or customer service background, leadership potential, and a strong work ethic. This role requires flexibility for evenings, weekends, and holidays and a commitment to delicious subs and safe food handling.