Shift Leader - Fast-Paced, Customer-Centric Team Lead

Jersey Mike's - Hylan LLC; New York (NY); On-site; USD 42,000 - 50,000; Full time

Job summary

Jersey Mike's Subs is seeking a Shift Leader to support the management team at a NY location. The role focuses on coaching staff to deliver exceptional customer service, producing high-quality food, and upholding Jersey Mike’s standards.

You will lead a small crew, handle cash, and ensure food safety while participating in local and national marketing initiatives. The role requires reliability, 18+ age, and a commitment to teamwork and urgency.

Qualifications

• Education: High school degree or equivalent.
• 1 Year QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation
• Must have a certificate in Food Protection - NYC DOHMH

Responsibilities

• Coach staff to deliver amazing customer service.
• Producing high quality food.
• Delivering the Jersey Mike’s experience.
• Cash handling.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Participating in local and national marketing initiatives.
• Building sales.
• Maintaining the cleanliness and proper sanitation practices in the establishment.
• Being certified in all four positions of the restaurant.
• Effective communication.
• Having a sense of urgency.

Skills

Staff leadership

Customer service

Cash handling

Communication

Time management

Multi-tasking

Food safety

Education

High school diploma

Job description

Jersey Mike's Subs is seeking a Shift Leader to support the management team at a NY location. The role focuses on coaching staff to deliver exceptional customer service, producing high-quality food, and upholding Jersey Mike’s standards.

You will lead a small crew, handle cash, and ensure food safety while participating in local and national marketing initiatives. The role requires reliability, 18+ age, and a commitment to teamwork and urgency.