Shift Leader: Team Coach & Fast-Paced Ops Champion

Baskin-Robbins; Little Harbor on the Hillsboro (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins in Florida is seeking a Shift Leader who coaches team members to execute brand standards and deliver guest service. You will set goals, assign tasks, and provide timely feedback to keep operations running smoothly.

Responsibilities include performing duties of team members, assisting the Restaurant Manager, ensuring food safety, managing inventory, scheduling shifts, handling cash, and training staff.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership

Communication

Guest service

Training

Problem solving

Job description

Baskin-Robbins in Florida is seeking a Shift Leader who coaches team members to execute brand standards and deliver guest service. You will set goals, assign tasks, and provide timely feedback to keep operations running smoothly.

Responsibilities include performing duties of team members, assisting the Restaurant Manager, ensuring food safety, managing inventory, scheduling shifts, handling cash, and training staff.