Shift Leader: Fast-Paced Team Coach

Potbelly Sandwich Works; Towson (MD); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

401(k) with company match

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works in Towson, MD is seeking a friendly Shift Leader to guide a fast-paced team, ensure service excellence, and manage shift operations. You will develop associates, drive product quality, and help control costs while maintaining a positive guest experience.

The role offers growth opportunities, competitive pay, and a robust benefits package. Applicants should be 18+, with 1 year of supervisory experience and food safety certification.

Qualifications

• Must be at least 18 years old.
• Minimum 1 year supervisory experience in a restaurant or retail environment.
• Must pass and maintain Food Safety certification.
• Strong written and verbal communication skills.
• Thrives in a fast-paced, energetic environment.
• Able to stand/walk 8–9 hours and lift up to 50 pounds.

Responsibilities

• Lead team on shifts with task assignments and feedback.
• Ensure security procedures and health standards are followed.
• Maintain back-of-house procedures and cash handling.
• Prepare and deliver quality finished products efficiently.
• Restock, clean surfaces, and keep the workspace tidy.
• Handle customer complaints professionally.
• Other duties as assigned.

Skills

Customer service

Leadership

Communication

Food safety

Problem solving

Knife skills

Stand/walk long hours

Education

Food safety certification

Job description

Potbelly Sandwich Works in Towson, MD is seeking a friendly Shift Leader to guide a fast-paced team, ensure service excellence, and manage shift operations. You will develop associates, drive product quality, and help control costs while maintaining a positive guest experience.

The role offers growth opportunities, competitive pay, and a robust benefits package. Applicants should be 18+, with 1 year of supervisory experience and food safety certification.