Shift Lead: Elevate Guest Experience & Team Growth

Potbelly Sandwich Works; Mansfield Township (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

Paid Parental Leave

FSA and HSA with Employer Contribution

Retirement Savings 401(k) with company

Job summary

Potbelly Sandwich Works is seeking a Shift Leader to guide a shift by managing associates to ensure top product quality and customer service, while controlling costs. You’ll lead by example in a fast-paced kitchen and front-of-house environment.

Applicants should be 18+, with a year of supervisory experience and a Food Safety Certification. Strong communication, problem-solving, and a customer-first mindset are essential. Training provided and an equal opportunity employer.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• You must pass and obtain a Food Safety Certification.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Count drawers and follow proper daily cash handling procedures.
• Prepare quality finished products efficiently and comply with health and safety standards.

Skills

Supervisory experience

Food safety certification

Communication skills

Problem solving

Customer service

Job description

Potbelly Sandwich Works is seeking a Shift Leader to guide a shift by managing associates to ensure top product quality and customer service, while controlling costs. You’ll lead by example in a fast-paced kitchen and front-of-house environment.

Applicants should be 18+, with a year of supervisory experience and a Food Safety Certification. Strong communication, problem-solving, and a customer-first mindset are essential. Training provided and an equal opportunity employer.