Shift Leader: Fast-Paced Team Coach

Jersey Mike's Subs Century 21; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling options

Team member discounts

Leadership development and training

Advancement opportunities

Fun, fast-paced environment

Community giving back

Job summary

Jersey Mike's Subs Century 21 in Denver is seeking a Shift Leader to guide daily restaurant operations and deliver an outstanding guest experience.

You will lead by example, coach Crew Members, support onboarding, and ensure food quality and safety while maintaining a fast-paced, positive work environment.

This role emphasizes teamwork, accountability, and customer service excellence as you help the store exceed standards and grow with the team.

Qualifications

• Prior restaurant, food service, or customer service experience.
• Leadership experience or readiness for a leadership role.
• Leads by example with positive attitude and strong work ethic.
• Enjoys coaching and developing others.
• Thrives in a fast-paced environment.
• Communicates effectively with customers and teammates.
• Takes ownership and solves problems with confidence.
• Willing to learn and grow.

Responsibilities

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service.
• Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience.
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards.
• Coaching, supporting, and motivating Crew Members throughout each shift.
• Assisting with training and onboarding new team members.
• Maintaining a clean, organized, and food-safe restaurant environment.
• Monitoring food quality, cleanliness, and operational standards.
• Managing shift execution, including opening and closing responsibilities.
• Assisting with inventory, product rotation, and minimizing food waste.
• Handling customer questions and resolving concerns professionally.
• Supporting the General Manager and Assistant Manager with daily restaurant operations.

Skills

Leadership experience

Customer service

Food service

Coaching

Job description

Jersey Mike's Subs Century 21 in Denver is seeking a Shift Leader to guide daily restaurant operations and deliver an outstanding guest experience.

You will lead by example, coach Crew Members, support onboarding, and ensure food quality and safety while maintaining a fast-paced, positive work environment.

This role emphasizes teamwork, accountability, and customer service excellence as you help the store exceed standards and grow with the team.