Shift Leader: Inspire Teams & Deliver Guest Experience

22019 Jersey Mike's Subs Century 21; Denver (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Team member discounts

Leadership development

Advancement opportunities

Fast-paced team environment

Community involvement

Job summary

Jersey Mike's Subs Century 21 in Denver is seeking a Shift Leader to guide day-to-day restaurant operations, set a tone of excellent customer service, and foster a positive, fast-paced team environment.

In this role you’ll lead by example, coach crew members, assist with training and onboarding, monitor food quality and safety, manage opening/closing, and help with inventory while ensuring a memorable Sub Above guest experience.

Qualifications

• Has restaurant, food service, or customer service experience.
• Has leadership experience or is ready to take the next step into a leadership role
• Leads by example with a positive attitude and strong work ethic
• Enjoys coaching and developing others
• Thrives in a fast-paced environment
• Communicates effectively with customers and teammates
• Takes ownership, demonstrates accountability, and solves problems with confidence
• Is dependable, organized, and committed to delivering excellent results

Responsibilities

• Lead the team during assigned shifts by setting the example through positive leadership and exceptional customer service
• Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards
• Coaching, supporting, and motivating Crew Members throughout each shift
• Assisting with training and onboarding new team members
• Maintaining a clean, organized, and food-safe restaurant environment
• Monitoring food quality, cleanliness, and operational standards
• Managing shift execution, including opening and closing responsibilities
• Assisting with inventory, product rotation, and minimizing food waste
• Handling customer questions and resolving concerns professionally
• Supporting the General Manager and Assistant Manager with daily restaurant operations

Skills

Leadership experience

Customer service

Team coaching

Food service

Operations oversight

Job description

Jersey Mike's Subs Century 21 in Denver is seeking a Shift Leader to guide day-to-day restaurant operations, set a tone of excellent customer service, and foster a positive, fast-paced team environment.

In this role you’ll lead by example, coach crew members, assist with training and onboarding, monitor food quality and safety, manage opening/closing, and help with inventory while ensuring a memorable Sub Above guest experience.