Shift Leader: Fast-Paced Restaurant Ops & Guest Experience

Workstream; Kokomo (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Wingstop in Kokomo is seeking a Shift Leader to act as Manager on Duty, guiding daily operations and ensuring Wingstop standards for quality, service, and cleanliness. You will coach teams in real time, drive performance across peak hours, and maintain guest satisfaction with fast, friendly service.

This hands-on leadership role requires strong communication, food safety knowledge, and the ability to manage a high-volume environment while keeping the team energized and focused on operational

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD
• Deploy team members effectively across key positions (kitchen and front of house)
• Drive strong execution during peak and non-peak hours
• Monitor ticket times, order flow, and Speed of Service (SOS) performance
• Adjust staffing and manage breaks based on business needs
• Communicate clear goals and expectations to the team each shift
• Follow all cash handling procedures and maintain accurate cash control
• Balance registers and complete required shift documentation
• Execute opening and closing procedures with consistency
• Support deposit processes when assigned
• Deliver fast, friendly, and accurate service on every shift
• Address and resolve guest concerns professionally and efficiently
• Ensure team members consistently follow service standards
• Create a positive, high-energy environment that keeps guests coming back

Skills

Leadership

Communication

Problem-solving

Fast-paced environment

Food safety knowledge

Job description

Wingstop in Kokomo is seeking a Shift Leader to act as Manager on Duty, guiding daily operations and ensuring Wingstop standards for quality, service, and cleanliness. You will coach teams in real time, drive performance across peak hours, and maintain guest satisfaction with fast, friendly service.

This hands-on leadership role requires strong communication, food safety knowledge, and the ability to manage a high-volume environment while keeping the team energized and focused on operational