Shift Leader: Fast-Paced Restaurant Ops & Guest Experience

Workstream; Gulfport (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop seeks a hands-on Shift Leader to drive daily restaurant operations and service quality. You will act as Manager on Duty, coach team members in real time, and ensure adherence to brand standards across quality, service, and cleanliness.

Responsibilities include leading shifts, deploying staff, monitoring SOS and ticket times, and maintaining cash controls and shift documentation. A strong leader with food safety knowledge is required.

Qualifications

• Experience in restaurant leadership or supervisory roles.
• Ability to coach and motivate teams during busy shifts.
• Knowledge of food safety practices and brand standards.

Responsibilities

• Lead and manage operations during shifts as MOD.
• Deploy staff across kitchen and front-of-house roles.
• Monitor SOS, ticket times, and order flow.
• Maintain cleanliness, food safety checks, and compliance.
• Balance registers and complete shift documentation.
• Deliver fast, friendly guest service and resolve issues.

Skills

Leadership

Communication

Problem-solving

Fast-paced environment

Food safety

Tools

POS systems

Job description

Wingstop seeks a hands-on Shift Leader to drive daily restaurant operations and service quality. You will act as Manager on Duty, coach team members in real time, and ensure adherence to brand standards across quality, service, and cleanliness.

Responsibilities include leading shifts, deploying staff, monitoring SOS and ticket times, and maintaining cash controls and shift documentation. A strong leader with food safety knowledge is required.