Shift Lead - Guest Experience & Team Ops

Workstream; Warsaw (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop is seeking a Shift Leader in Indiana to supervise a shift, ensuring food safety, correct product preparation, cleanliness, and adherence to Wingstop standards, while performing cashier or cook tasks as needed. The role emphasizes exceptional guest service and teamwork.

You will train newer crew members, monitor inventory, maintain health and safety, manage opening/closing, and motivate staff to deliver outstanding guest service.

Responsibilities

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment.
• Trains newer or less experienced crew members.
• Practices inventory control standards.
• Store policies are being followed by all staff.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods
• Represent the Wingstop brand

Job description

Wingstop is seeking a Shift Leader in Indiana to supervise a shift, ensuring food safety, correct product preparation, cleanliness, and adherence to Wingstop standards, while performing cashier or cook tasks as needed. The role emphasizes exceptional guest service and teamwork.

You will train newer crew members, monitor inventory, maintain health and safety, manage opening/closing, and motivate staff to deliver outstanding guest service.