Shift Leader: Lead Shifts, Coach Teams, Delight Guests

Far West Services, LLC; Buena Park (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Training

Free Shift Meal

Career Growth Opportunities

Internal Promotion Opportunities

Job summary

Far West Restaurant Group is seeking a hands-on Shift Leader to drive daily operations and guest experiences. You will lead shifts, coach team members, uphold food safety, and ensure service standards across the dining room and kitchen.

This role prepares you for future management opportunities through training, accountability, and performance coaching. Join a growing Wingstop franchisee that values teamwork, career development, and exceptional guest service.

Qualifications

• Positive attitude and leadership mindset.
• 1 year of restaurant, retail, or leadership experience preferred.
• Food Handler Certification.
• Experience using a POS system.
• Strong communication and problem-solving skills.
• Reliable attendance.
• Available to support business needs.

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach and encourage team members during each shift.
• Lead by example and promote a positive team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are maintained.
• Monitor ticket times and help deliver orders within quoted readiness times.
• Ensure safety procedures are followed to keep teams and guests safe.
• Support cash handling and ensure company procedures are followed.
• Assist with opening, closing, and shift changing responsibilities.
• Communicating restaurant needs and maintenance concerns management.
• Help train and develop new team members.
• Step into any position as needed to support the success of the restaurant.

Skills

Leadership

Communication

Problem-solving

Attendance

POS knowledge

Tools

POS system

Job description

Far West Restaurant Group is seeking a hands-on Shift Leader to drive daily operations and guest experiences. You will lead shifts, coach team members, uphold food safety, and ensure service standards across the dining room and kitchen.

This role prepares you for future management opportunities through training, accountability, and performance coaching. Join a growing Wingstop franchisee that values teamwork, career development, and exceptional guest service.