Shift Leader - Fast-Paced QSR, Lead & Motivate Crew

Sunrise Dairy Queen Group; New Castle (IN); On-site; USD 19,286 - 23,419; Full time

Job summary

A Dairy Queen franchise in New Castle, IN is seeking a Shift Lead to supervise restaurant operations and provide exceptional customer service. The ideal candidate will have at least 6 months of experience in a high-volume quick service restaurant. Responsibilities include managing crew performance, ensuring food safety, and creating a positive environment for customers and team members. This role requires strong leadership skills and the ability to work under pressure while maintaining a positive attitude.

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience required.
• Must be capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.

Responsibilities

• Be an ambassador of the Dairy Queen brand.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Ensure that the restaurant is properly organized and staffed.

Skills

Supervisory skills

Customer service

Teamwork

Organizational skills

Education

High School diploma or equivalent

Job description

A Dairy Queen franchise in New Castle, IN is seeking a Shift Lead to supervise restaurant operations and provide exceptional customer service. The ideal candidate will have at least 6 months of experience in a high-volume quick service restaurant. Responsibilities include managing crew performance, ensuring food safety, and creating a positive environment for customers and team members. This role requires strong leadership skills and the ability to work under pressure while maintaining a positive attitude.