Shift Lead — Operations, Training & Guest Experience

The Teton Group/C&H Holdings Inc.; Nampa (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A regional food service company is looking for a Dairy Queen Shift Lead to oversee daily operations and manage team members. The ideal candidate will ensure a welcoming guest experience, lead food safety and cleanliness standards, and provide coaching to new employees. This full-time position requires strong management skills and a commitment to excellence in customer service. Applicants should be ready to foster a positive team environment and handle cash management responsibilities.

Responsibilities

• Lead and manage assigned areas during scheduled shifts.
• Ensure restaurant staffing and organization meets daily requirements.
• Supervise team to maintain food safety and service standards.
• Assist in onboarding and training of new crew members.
• Handle guest complaints and ensure service quality.

Skills

Team management

Customer service

Training

Cash handling

Food safety compliance

Job description

A regional food service company is looking for a Dairy Queen Shift Lead to oversee daily operations and manage team members. The ideal candidate will ensure a welcoming guest experience, lead food safety and cleanliness standards, and provide coaching to new employees. This full-time position requires strong management skills and a commitment to excellence in customer service. Applicants should be ready to foster a positive team environment and handle cash management responsibilities.