Shift Lead — Fast-Paced Customer Service Leader

Sunrise Dairy Queen Group; Trafalgar (IN); On-site; USD 19,286 - 23,419; Full time

Job summary

A Dairy Queen franchise in Trafalgar, Indiana, is seeking a Shift Lead who is passionate about customer service and skilled in managing restaurant operations. The ideal candidate should have at least 6 months of experience in a high-volume quick service environment, a high school diploma, and strong leadership abilities. Responsibilities include overseeing specific areas during shifts, ensuring quality service, and maintaining a positive environment for both fans and team members.

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience required.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.

Skills

Customer service

Team leadership

Problem-solving

Time management

Education

High School diploma or equivalent

Job description

A Dairy Queen franchise in Trafalgar, Indiana, is seeking a Shift Lead who is passionate about customer service and skilled in managing restaurant operations. The ideal candidate should have at least 6 months of experience in a high-volume quick service environment, a high school diploma, and strong leadership abilities. Responsibilities include overseeing specific areas during shifts, ensuring quality service, and maintaining a positive environment for both fans and team members.