Shift Leader - Fast-Paced Ops & Team Mentor

Dunkin' | Apres West Network; Beverly (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) match up to 4%

Paid vacation after 1 year

Health Insurance

Earned Sick Time

Employee Referral Bonus

Holiday Pay

Educational benefits

Employee incentive & rewards program

ServSafe & Food Allergen training

Job summary

Dunkin' of Oxford, Southbridge, and Sturbridge is seeking a Shift Leader to support restaurant operations and guest service across our Dunkin' locations. You will lead shifts, ensure fast service, and help maintain brand standards while driving sales.

The role requires an upbeat, responsible team player with supervisory Dunkin' experience and flexibility to cover shifts as needed. ServSafe and Food Allergen certification are preferred qualifications.

Qualifications

• Supervisory Dunkin' experience and ability to cover shifts as needed.
• ServSafe and Food Allergen certification preferred.
• Energetic, upbeat and responsible team player.

Responsibilities

• Role model exceptional guest service and recover guests as needed.
• Ensure fast service with goals and shift planning.
• Ensure compliance with Brand standards and Network policies.
• Maintain adherence to food safety standards and guidelines.
• Keep interior and exterior areas clean at all times.
• Use Red Book or similar tools to track documentation.
• Maintain calibration of restaurant equipment for quality.
• Drive sales through marketing program execution.
• Manage cash control and loss prevention procedures.
• Create a learning environment and recognize team performance.
• Inspire and motivate team members for a positive environment.

Skills

Shift leadership

Shift coverage flexibility

Customer service excellence

Food safety awareness

Education

ServSafe certification

Food allergen certification

Job description

Dunkin' of Oxford, Southbridge, and Sturbridge is seeking a Shift Leader to support restaurant operations and guest service across our Dunkin' locations. You will lead shifts, ensure fast service, and help maintain brand standards while driving sales.

The role requires an upbeat, responsible team player with supervisory Dunkin' experience and flexibility to cover shifts as needed. ServSafe and Food Allergen certification are preferred qualifications.