Shift Leader

Dunkin' | Apres West Network; Kent Corner (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) match up to 4%

Paid vacation after 1 year

Health Insurance

Earned Sick Time

Employee Referral Bonus

Holiday Pay

Educational benefits

Employee incentive & rewards program

ServSafe & Food Allergen training &amp

certification program

Job summary

Dunkin' Oxford/Southbridge/Sturbridge franchise is seeking a Shift Leader to support the management team and oversee daily restaurant operations. The ideal candidate has supervisory Dunkin' or quick-service experience and must be flexible to cover shifts as needed.

ServSafe and Food Allergen certifications are preferred. The position offers comprehensive benefits including a 401(k) match, paid vacation after 1 year, health insurance, earned sick time, referral bonuses, holiday pay, and

Qualifications

• Supervisory experience in Dunkin' or quick-service preferred.
• Ability to cover shifts as needed.
• Experience maintaining guest service standards.

Responsibilities

• Role model exceptional guest service and manage guest recovery.
• Ensure speedy service by setting goals and using tracking tools and shift planning.
• Ensure compliance with Brand standards and Network policies.
• Maintain food safety standards and overall cleanliness.
• Keep interior and exterior clean at all times.
• Use the Red Book or similar tools to track documentation.
• Calibrate restaurant equipment to ensure product quality.
• Drive sales through marketing program execution.
• Maintain cash control and loss prevention policies.
• Create a learning environment and recognize strong performers.
• Inspire and motivate the team and foster a positive environment.

Skills

Shift leadership

Guest service

Flexibility to cover shifts

Education

ServSafe certification

Food Allergen certification

Job description

Starting Pay: $16-$19 with TIPS!!!

As a Dunkin' franchise, we are committed to our employees as much as we are committed to our guests. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. The Carafotes/Serpa Network dba Dunkin' of Oxford, Southbridge, and Sturbridge, is looking for an upbeat, energetic and responsible person to join our team as a Shift Leader.

The role and responsibility of the Shift Leader is to support the management team with overall restaurant operations. Our ideal candidate will have supervisory Dunkin', and flexibility to cover shifts as needed and necessary. ServSafe and Food Allergen Certified candidates are preferred.

Benefits of working for our Franchise:

• 401(k) for eligible employees with a Company match up to 4%
• Paid vacation after 1 year of employment
• Health Insurance
• Earned Sick Time
• Employee Referral Bonus
• Holiday Pay
• Educational benefits
• Employee incentive & rewards program
• Network ServSafe & Food Allergen training & certification program

The Shift Leader is expected to:

• Role model exceptional guest service and effectively manage guest recovery.
• Ensure service with speed by setting goals and utilizing tracking tools, and through effective shift management and deployment planning.
• Ensure compliance with all Brand operational standards, as well as Network policies and procedure.
• Ensure restaurant meets and adheres to all mandatory food safety standards and guidelines.
• Maintain interior and exterior cleanliness at all times.
• Utilize the "Red Book" and/or similar tools to track required documentation.
• Maintain the calibration of all restaurant equipment to ensure product excellence.
• Drive sales through effective execution of marketing programs and initiatives.
• Manage effective cash control and loss prevention policies and procedures.
• Create a learning environment and recognize team members for demonstrating desired behavior and performance.
• Inspire and motivate team members and promote a positive working environment.