Shift Leader - Drive Team, Service & Operations

Dunkin' | Askar Management; Farmington (CT); On-site; USD 22,000 - 26,000; Full time

Job summary

Dunkin' is seeking an energetic Shift Leader to help lead our restaurant team and deliver exceptional guest experiences. You will support the Restaurant Manager by overseeing daily operations, coaching team members, and ensuring brand standards are met.

The ideal candidate has leadership experience in fast-paced retail or hospitality, strong English communication, and a commitment to food safety and guest service. You will manage schedules, monitor quality, and foster a positive team environment.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.
• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.
• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Manage cash handling procedures and monitor cash over/short during each shift.
• Assist with employee scheduling as assigned.

Skills

Team Leadership

English Proficiency

Basic Computer Skills

Customer Service

Coaching

Job description

Dunkin' is seeking an energetic Shift Leader to help lead our restaurant team and deliver exceptional guest experiences. You will support the Restaurant Manager by overseeing daily operations, coaching team members, and ensuring brand standards are met.

The ideal candidate has leadership experience in fast-paced retail or hospitality, strong English communication, and a commitment to food safety and guest service. You will manage schedules, monitor quality, and foster a positive team environment.