Shift Leader

Dunkin' - Franchisee Of Dunkin Donuts; Rowley (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k)

Paid vacation

Health Insurance

Earned Sick Time

Employee referral bonus

Holiday Pay

Educational benefits

Incentives & rewards program

ServSafe & Food Allergen training

Job summary

Dunkin' of Oxford, Southbridge, and Sturbridge in Massachusetts is hiring a Shift Leader to support restaurant operations and lead the team during busy shifts. You will role model guest service, supervise crew members, and ensure adherence to brand standards and safety guidelines.

Ideal candidates have prior supervisory experience, a flexible schedule, and ServSafe or Food Allergen certifications are preferred.

Qualifications

• Experience supervising a Dunkin' or similar restaurant team.
• Strong guest service and conflict resolution skills.
• Flexible schedule and ability to cover shifts as needed.

Responsibilities

• Lead shift operations and deploy team to meet service goals.
• Drive sales through effective execution of marketing programs.
• Maintain cash control and loss-prevention practices.
• Create a learning environment and recognize team performance.

Skills

Supervisory experience

Guest service

Flexibility

Education

ServSafe certification

Job description

Starting Pay: $16-$19 with TIPS!!!

As a Dunkin' franchise, we are committed to our employees as much as we are committed to our guests. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. The Carafotes/Serpa Network dba Dunkin' of Oxford, Southbridge, and Sturbridge, is looking for an upbeat, energetic and responsible person to join our team as a Shift Leader.

The role and responsibility of the Shift Leader is to support the management team with overall restaurant operations. Our ideal candidate will have supervisory Dunkin', and flexibility to cover shifts as needed and necessary. ServSafe and Food Allergen Certified candidates are preferred.

Benefits of working for our Franchise:

• 401(k) for eligible employees with a Company match up to 4%
• Paid vacation after 1 year of employment
• Health Insurance
• Earned Sick Time
• Employee Referral Bonus
• Holiday Pay
• Educational benefits
• Employee incentive & rewards program
• Network ServSafe & Food Allergen training & certification program

The Shift Leader is expected to:

• Role model exceptional guest service and effectively manage guest recovery.
• Ensure service with speed by setting goals and utilizing tracking tools, and through effective shift management and deployment planning.
• Ensure compliance with all Brand operational standards, as well as Network policies and procedure.
• Ensure restaurant meets and adheres to all mandatory food safety standards and guidelines.
• Maintain interior and exterior cleanliness at all times.
• Utilize the "Red Book" and/or similar tools to track required documentation.
• Maintain the calibration of all restaurant equipment to ensure product excellence.
• Drive sales through effective execution of marketing programs and initiatives.
• Manage effective cash control and loss prevention policies and procedures.
• Create a learning environment and recognize team members for demonstrating desired behavior and performance.
• Inspire and motivate team members and promote a positive working environment.