Shift Leader: Fast-Paced Ops & Guest Service Coach

Dunkin' Donuts Incorporated; California; On-site; USD 22,000 - 30,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members and execute Brand standards during your shift in a fast-paced environment. You will support the Restaurant Manager, ensure food and beverage prep meets quality, and clearly communicate shift priorities to the team.

You will delegate tasks, provide timely feedback, assist with training, maintain safety and operational controls, and handle guest concerns while upholding cash-handling policies.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.

Responsibilities

• Coach Dunkin’ Restaurant Team Members during shifts.
• Support Restaurant Manager to meet goals and standards.
• Ensure brand standards and food/beverage prep.
• Communicate priorities and results to team.
• Complete shift deployment plans and delegate tasks.
• Provide feedback and help train team members.
• Oversee safety, security and profitability policies.
• Handle customer complaints and emergencies promptly.
• Manage cash over/short following policies.
• Monitor attendance and adherence to policies.

Skills

Leadership

Customer service

Cash handling

Team communication

Food safety

Education

HS Diploma or GED

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members and execute Brand standards during your shift in a fast-paced environment. You will support the Restaurant Manager, ensure food and beverage prep meets quality, and clearly communicate shift priorities to the team.

You will delegate tasks, provide timely feedback, assist with training, maintain safety and operational controls, and handle guest concerns while upholding cash-handling policies.