Shift Leader: Elevate Service & Team Performance

Dunkin'; Clearbrook (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' in Virginia is seeking a Shift Leader to coach Team Members during shifts, ensure brand standards, and deliver great guest service through food and beverage preparation.

You will support the Restaurant Manager, assign tasks, monitor shift deployment, coach for performance, manage cash, and handle customer issues while maintaining safety and efficiency.

The role requires strong English communication, leadership experience in hospitality, and a readiness to work in a fast-paced environment.

Qualifications

• Must be at least 18 years old
• HS Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality
• Proven experience managing daily store operations, including opening/closing, cash handling, deposits

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans to ensure positions are adequately supported
• Coach restaurant team members with timely, constructive and clear feedback
• Delegate tasks and responsibilities to ensure smooth workflow
• Manage inventory and cash over/short during shift
• Monitor employee attendance and adherence to policies
• Handle customer complaints, conflicts and emergencies, making quick decisions to resolve issues

Skills

Leadership experience

Team motivation

Communication

Customer service

Problem solving

Cash handling

Education

HS Diploma or GED

Job description

Dunkin' in Virginia is seeking a Shift Leader to coach Team Members during shifts, ensure brand standards, and deliver great guest service through food and beverage preparation.

You will support the Restaurant Manager, assign tasks, monitor shift deployment, coach for performance, manage cash, and handle customer issues while maintaining safety and efficiency.

The role requires strong English communication, leadership experience in hospitality, and a readiness to work in a fast-paced environment.