Shift Leader: Guest Experience & Ops Coach

Dunkin'; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach the restaurant team during shifts, execute brand standards, and drive guest service excellence. You will assign tasks, provide feedback, and support the Restaurant Manager to meet daily goals in a fast-paced environment.

Responsibilities include ensuring food and beverage quality, leading training, handling cash, and resolving guest issues with a positive attitude. This is a hands-on leadership role within a Dunkin' team.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality or a related customer-facing environment is expected.
• Fluent in spoken and written English or the local language served.
• Proven ability to manage daily store operations, including opening/closing, cash handling and adherence to controls.

Responsibilities

• Coach team members and assign tasks to meet brand standards.
• Assist Restaurant Manager in achieving operational goals.
• Ensure shift brand standards for food/beverage preparation.
• Communicate shift priorities and results to team.
• Oversee training of team members as needed.
• Support franchisee safety, security, and profitability policies.
• Handle customer complaints and emergencies, resolving issues quickly.
• Manage cash over/short and ensure policy compliance.
• Monitor attendance and adherence to company policies.

Skills

Team leadership

Communication

Customer focus

Problem solving

Attendance and punctuality

Education

HS Diploma or GED preferred

Tools

Basic computer skills

Job description

Dunkin' is seeking a Shift Leader to coach the restaurant team during shifts, execute brand standards, and drive guest service excellence. You will assign tasks, provide feedback, and support the Restaurant Manager to meet daily goals in a fast-paced environment.

Responsibilities include ensuring food and beverage quality, leading training, handling cash, and resolving guest issues with a positive attitude. This is a hands-on leadership role within a Dunkin' team.