Shift Leader — Fast-Paced Food Service Team Lead

Potbelly; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Retirement Savings 401(k) with company match

Paid Time Off

Flexible Work Schedule

Job summary

Potbelly is seeking a Shift Leader in Cleveland, Ohio to manage and lead associates ensuring excellent product quality, customer service, and sales control. The role demands strong communication skills, the ability to thrive in a fast-paced environment, and supervisory experience in the restaurant or retail sector.

Benefits include competitive pay, medical insurance, and 401(k) match. Candidates must be at least 18 years old and have a passion for customer service.

Qualifications

• At least 18 years old.
• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure all security procedures are followed.
• Prepare quality finished products efficiently.
• Comply with health and safety standards.
• Effectively handle customer complaints.

Skills

Customer service orientation

Strong written and verbal communication skills

Problem-solving skills

Ability to manage allergens

Ability to stand/walk for long periods

Job description

Potbelly is seeking a Shift Leader in Cleveland, Ohio to manage and lead associates ensuring excellent product quality, customer service, and sales control. The role demands strong communication skills, the ability to thrive in a fast-paced environment, and supervisory experience in the restaurant or retail sector.

Benefits include competitive pay, medical insurance, and 401(k) match. Candidates must be at least 18 years old and have a passion for customer service.