Shift Leader - Fast-Casual Team Lead & Growth

Potbelly Sandwich Works; Cincinnati (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA/HSA with Employer Contribution

Retirement Savings 401(k) with company

Job summary

Potbelly Sandwich Works in Cincinnati, OH is seeking a Shift Leader to lead and develop associates, ensure product quality and customer service, and drive sales while controlling costs during each shift.

You must be at least 18, have 1 year supervisory experience in a restaurant or retail environment, pass a Food Safety Certification, and thrive in a fast-paced environment. The pay is $15.75–$16.25 per hour plus digital tips, with benefits and growth opportunities.

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail environment.
• Must pass and obtain a Food Safety Certification.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced, energetic environment.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.).
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Other duties as assigned

Skills

Supervisory experience

Customer service

Communication skills

Problem solving

Education

Food Safety Certification

Job description

Potbelly Sandwich Works in Cincinnati, OH is seeking a Shift Leader to lead and develop associates, ensure product quality and customer service, and drive sales while controlling costs during each shift.

You must be at least 18, have 1 year supervisory experience in a restaurant or retail environment, pass a Food Safety Certification, and thrive in a fast-paced environment. The pay is $15.75–$16.25 per hour plus digital tips, with benefits and growth opportunities.