Shift Leader — Fast-Paced Food Service Team Lead

Potbelly; Boston (MA); On-site; USD 23,763 - 24,452; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Flexible Work Schedule

Retirement Savings 401(k) with company match

Job summary

Potbelly in Boston seeks a Shift Leader to manage shifts and drive high-quality service in a fun, fast-paced environment. The role includes leading team members, ensuring food safety and cleanliness, and delighting customers with great food and vibes.

Ideal candidates must have a passion for customer service, effective communication skills, and a minimum of 1-year supervisory experience. Potbelly offers competitive pay and various benefits.

Qualifications

• At least 18 years old.
• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure all security procedures are followed.
• Prepare quality finished products efficiently.
• Effectively handle customer complaints/issues.

Skills

Customer service orientation

Problem-solving

Verbal communication skills

Written communication skills

Education

High school diploma or equivalent

Food Safety Certification (required in Illinois)

Job description

Potbelly in Boston seeks a Shift Leader to manage shifts and drive high-quality service in a fun, fast-paced environment. The role includes leading team members, ensuring food safety and cleanliness, and delighting customers with great food and vibes.

Ideal candidates must have a passion for customer service, effective communication skills, and a minimum of 1-year supervisory experience. Potbelly offers competitive pay and various benefits.