Shift Leader - Fast-Paced Café Team Lead (Flexible Schedule)

Potbelly Sandwich Works; West Lafayette (IN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Paid Parental Leave

401(k) with company match

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Commuter Benefit Program

Employee Assistance Program

Job summary

Potbelly Sandwich Works is seeking a Shift Leader in the United States to guide a fast-paced team, ensure quality and service, and manage shift operations. The role emphasizes leadership, customer service, and adherence to food safety standards.

Qualified candidates will have supervisory experience in food service, strong communication, and the ability to thrive in a bustling kitchen. This position offers competitive pay, benefits, and growth opportunities within Potbelly Nation.

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail environment.
• Pass and obtain a Food Safety Certification as required by state regulations.
• Friendly, customer-first mindset with ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Lead team members on shifts, delegating tasks and providing feedback.
• Ensure security procedures and back-of-house standards are followed.
• Count drawers and maintain cash handling procedures.
• Prepare finished products efficiently while upholding quality and safety standards.
• Handle customer issues and complaints professionally.
• Maintain clean work areas and assist in restocking as needed.

Skills

Supervisory Exp

Customer Service

Communication

Fast-paced

Stand/Walk

Food Safety

Job description

Potbelly Sandwich Works is seeking a Shift Leader in the United States to guide a fast-paced team, ensure quality and service, and manage shift operations. The role emphasizes leadership, customer service, and adherence to food safety standards.

Qualified candidates will have supervisory experience in food service, strong communication, and the ability to thrive in a bustling kitchen. This position offers competitive pay, benefits, and growth opportunities within Potbelly Nation.