Shift Lead: Fast-Paced, Customer-Centric Leader

potbelly; Houston (TX); On-site; USD 20,319 - 21,008; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Retirement Savings 401(k) with company match

Flexible Work Schedule

Job summary

Potbelly in Houston, Texas is seeking a Shift Leader to manage daily operations and lead team members. This role involves ensuring excellent customer service and high-quality food preparation in a fast-paced environment.

The ideal candidate will bring at least 1 year of supervisory experience, strong communication skills, and a passion for customer service. Potbelly offers competitive pay and various employee benefits.

Qualifications

• You are friendly and customer service oriented.
• You have strong written and verbal communication skills.
• You're at least 18 years old.
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Prepare quality finished products (sandwiches, salads, soups).
• Effectively handle customer complaints/issues.

Skills

Customer service orientation

Strong communication skills

Problem-solving

Management experience

Job description

Potbelly in Houston, Texas is seeking a Shift Leader to manage daily operations and lead team members. This role involves ensuring excellent customer service and high-quality food preparation in a fast-paced environment.

The ideal candidate will bring at least 1 year of supervisory experience, strong communication skills, and a passion for customer service. Potbelly offers competitive pay and various employee benefits.