Shift Leader: Fast-Paced Food Service & Growth

Potbelly Sandwich Works; Matteson (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Dental & Vision

Parental leave

401(k) with company match

Paid Time Off

Employee discount

Flexible schedule

Career growth

Job summary

Potbelly Sandwich Works is hiring a Shift Leader in Illinois. You will lead a fast-paced team on shifts, ensure top-notch food quality and customer service, and manage costs while developing associates. Must be 18+, have supervisory experience in food service, and pass state food-safety requirements.

Eligible benefits include insurance, 401(k), and paid time off. AI tools may be used in hiring. Apply by 12/07/2026.

Qualifications

• Experience leading a team in food service or retail.
• Strong communication and guest service skills.
• Able to manage cash, POS, and balancing drawers.

Responsibilities

• Lead team on shifts, assign tasks, and provide feedback.
• Ensure security procedures and back-of-house standards are followed.
• Count drawers and handle cash with accuracy.
• Prepare and serve high-quality menu items efficiently.
• Maintain health, safety, and cleanliness standards.
• Restock items and manage inventory as needed.
• Address customer concerns promptly and professionally.

Skills

Supervisory

Customer service

Cash handling

Food safety

Job description

Potbelly Sandwich Works is hiring a Shift Leader in Illinois. You will lead a fast-paced team on shifts, ensure top-notch food quality and customer service, and manage costs while developing associates. Must be 18+, have supervisory experience in food service, and pass state food-safety requirements.

Eligible benefits include insurance, 401(k), and paid time off. AI tools may be used in hiring. Apply by 12/07/2026.