Shift Leader — Fast-Paced Café Coach | Flexible Scheduling

Baskin-Robbins; Boardman Township (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Employee Discounts - Coffee and Donuts

Medical and Dental Insurance with Co.?

Career Advancement Opportunities

Flexible Scheduling

Job summary

Dunkin' Donuts franchisee in Ohio is seeking a Shift Leader to coach Crew Members during shifts, uphold operational standards, and deliver a great guest experience. You will set goals, assign duties, and motivate the team.

If you enjoy a fast-paced environment and want to apply your personality and leadership, this role offers growth, competitive pay, and a chance to be part of a brand-focused team.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Must be able to adapt to the changing needs of the business.

Responsibilities

• Hold guests as highest priority and role model exceptional guest service.
• Talk employees in and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager.
• Communicate goals and hold team members accountable for performance to ensure quality, service and cleanliness standards are met during shift.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Ensure restaurant standards and marketing initiatives are properly executed.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Communicate equipment issues, Crew Member performance feedback, and other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Fluent English

Math skills

Writing skills

Adaptability

Retail/ Supervisory experience

Job description

Dunkin' Donuts franchisee in Ohio is seeking a Shift Leader to coach Crew Members during shifts, uphold operational standards, and deliver a great guest experience. You will set goals, assign duties, and motivate the team.

If you enjoy a fast-paced environment and want to apply your personality and leadership, this role offers growth, competitive pay, and a chance to be part of a brand-focused team.