Shift Leader - Grow with a Fast-Paced Cafe Team

Dunkin' Donuts Incorporated; Clinton (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Awesome team environment

Growth opportunities

Job summary

Dunkin' Donuts Incorporated franchisee is seeking a Shift Leader to coach Crew Members, set goals, assign tasks, and motivate the team to deliver a friendly guest experience. You will uphold brand standards and drive performance across the shift.

Responsibilities include coaching for service speed, quality, and safety while maintaining a positive, team-oriented environment and meeting guest expectations. Prior cafe/quick-service experience is preferred.

Qualifications

• Experience coaching or supervising crew members
• Experience in cafe or quick-service environment preferred
• Strong guest-service mindset required

Responsibilities

• Coach Crew Members to meet Brand standards and deliver friendly guest experiences
• Set goals, assign tasks, and motivate team while providing timely feedback
• Ensure safety and sanitation standards are met
• Drive excellent guest satisfaction, service speed, and product quality
• Anticipate guests’ needs and exceed expectations
• Work well in a team environment

Skills

Coaching

Customer service

Team leadership

Guest experience

Sanitation standards

Job description

Dunkin' Donuts Incorporated franchisee is seeking a Shift Leader to coach Crew Members, set goals, assign tasks, and motivate the team to deliver a friendly guest experience. You will uphold brand standards and drive performance across the shift.

Responsibilities include coaching for service speed, quality, and safety while maintaining a positive, team-oriented environment and meeting guest expectations. Prior cafe/quick-service experience is preferred.