Shift Leader: Fast-Paced Team Coach & Guest Champion

Dunkin' Donuts Incorporated; St. Clair (Schuylkill County); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members and ensure execution of brand standards during each shift. The role supports the Restaurant Manager in achieving operational goals, maintaining guest service, and leading by example in a fast-paced Dunkin’ environment.

The position requires leadership experience, reliable English communication, and a customer-focused mindset, with opportunities to train staff and uphold safety and efficiency.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Fluent in spoken and written English or local language.
• Previous leadership experience in retail, restaurant or hospitality.
• Demonstrated ability to lead teams and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed with timely, constructive feedback.
• Delegate tasks and responsibilities effectively to ensure smooth workflow.
• Handle customer complaints and emergencies, resolve issues to maintain a positive reputation.
• Manage cash over/short during shift and follow franchisee policies.
• Monitor attendance and adherence to company policies.

Skills

Leadership experience

Guest service

Communication

Education

HS Diploma or GED preferred

Tools

Basic computer skills

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members and ensure execution of brand standards during each shift. The role supports the Restaurant Manager in achieving operational goals, maintaining guest service, and leading by example in a fast-paced Dunkin’ environment.

The position requires leadership experience, reliable English communication, and a customer-focused mindset, with opportunities to train staff and uphold safety and efficiency.