Shift Leader: Energize Sales & Service

MINISO USA; East Rutherford (NJ); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA in East Rutherford, NJ is seeking a Shift Leader to support the Store Manager in daily store operations and customer engagement. You will train associates, drive sales, manage front-end tasks, and ensure cash handling and visual merchandising are executed to standard.

You will promote the store’s loyalty program, maintain store appearance, and resolve customer concerns with professionalism while adhering to company policies and KPI goals.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Training

Customer service

Multitasking

Conflict resolution

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in East Rutherford, NJ is seeking a Shift Leader to support the Store Manager in daily store operations and customer engagement. You will train associates, drive sales, manage front-end tasks, and ensure cash handling and visual merchandising are executed to standard.

You will promote the store’s loyalty program, maintain store appearance, and resolve customer concerns with professionalism while adhering to company policies and KPI goals.