Shift Leader: Drive Sales, Service & Team Momentum

MINISO USA; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in New York to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will contribute to KPIs, upholding store standards, cash handling, merchandising, and open/close duties while promoting the store's membership program.

You will lead by example, develop staff, handle transactions, and support loss prevention.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean per procedures.
• Resolve customer concerns professionally and elevate issues when necessary.
• Support Loss Prevention efforts and adhere to company policies to prevent loss.
• Maintain a professional attitude and energetic environment aligned with MINISO USA's customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Retail operations

Travel between stores

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader in New York to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will contribute to KPIs, upholding store standards, cash handling, merchandising, and open/close duties while promoting the store's membership program.

You will lead by example, develop staff, handle transactions, and support loss prevention.