Retail Shift Leader — Drive Sales & Customer Experience

MINISO USA; Woodbury (NJ); On-site; USD 22,220 - 26,174; Full time

Job summary

MINISO USA in Woodbury, NJ is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service.

This role focuses on achieving KPIs, maintaining store standards, merchandising, cash handling, and promoting the store’s membership program to build loyalty. You will lead by example and foster an energetic, engaging shopping environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader.
• Strong leadership, interpersonal, and conflict-resolution skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Promote the store’s membership program to foster customer loyalty.

Skills

Leadership

Customer service

Cash handling

Interpersonal skills

Conflict resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Woodbury, NJ is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service.

This role focuses on achieving KPIs, maintaining store standards, merchandising, cash handling, and promoting the store’s membership program to build loyalty. You will lead by example and foster an energetic, engaging shopping environment.