Shift Leader: Elevate Service & Team Performance

Ontario Trillium Foundation; Sammamish (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John's is seeking a Shift Leader to uphold high quality products and customer service while ensuring compliance with laws and company policies. This role manages restaurant operations, policies, programs and systems to drive profitability and a positive guest experience.

The Shift Leader will supervise a team, train members, promote quality standards, handle cash with POS, monitor inventory, and maintain a safe, clean environment for guests and staff.

Qualifications

• Experience delivering high quality customer service.
• Ability to supervise and coach a restaurant team.
• Strong communication and follow-through on policies.

Responsibilities

• Demonstrate operational skills ensuring quality products and accurate orders.
• Provide outstanding customer experience and promptly respond to concerns.
• Solicit and utilize customer feedback to improve operations and loyalty.
• Supervise a restaurant team, train staff, ensure compliance with policies, and coach performance.
• Motivate the team to deliver quality service in a fun, energetic environment.
• Communicate, train and promote quality standards to team members.
• Execute cash management with POS and shift reports; assist inventory management.
• Ensure the restaurant is clean, safe, organized and compliant with safety standards.

Skills

Customer service

Team leadership

Communication

Operational execution

Job description

Papa John's is seeking a Shift Leader to uphold high quality products and customer service while ensuring compliance with laws and company policies. This role manages restaurant operations, policies, programs and systems to drive profitability and a positive guest experience.

The Shift Leader will supervise a team, train members, promote quality standards, handle cash with POS, monitor inventory, and maintain a safe, clean environment for guests and staff.